Privacy Policy

The policy: This privacy policy notice is for this website vool.co.uk and governs the privacy of those who use it.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, vool.co.uk and Vool Vegan Cool
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a user’s computer or device.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and the General Data Protection Regulations 2018 (GDPR). We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18 May 2018. Please contact hello@vool.co.uk with any queries or questions.

This policy outlines:

i) What data we collect

ii) Why we collect it

iii) How we store it

i v) What we use it for

Data we collect & use

We may use data anonymously to help us improve our offering – for example, most popular products in a location.

If you are a customer:

We use PayPal as our payment processor, and within PayPal, you submit your name, postal address and email address along with payment for goods from us. We use this under the GDPR lawful basis of Contract, which means we will use your name and postal address to post your purchases to you, and your email address if we need to contact you about your order (for example, to notify you of changed stock levels, to check address details if they are not supplied sufficiently, if your order is returned to us undelivered, or any other communication directly related to your order).

If you are subscribed to our newsletter:

We use Mailchimp as our data processor for our newsletter, with a double opt in (meaning that when you enter your email to sign up, you will receive an email asking you to confirm you do in fact want to receive messages from us). We only collect your email address for this purpose, and we use this data under the GDPR lawful basis of Consent, which means that by signing up to our newsletter, you are giving us permission to send you marketing emails. You may unsubscribe (opt-out) at any time – we include the unsubscribe link at the bottom of every email we send.

Emails

Emails you send us, and emails that PayPal sends us about your payments, are stored in our email folders, and used under the lawful basis “Legitimate Interests” – we are obliged to keep financial records in case of an audit, but no personal information is shared at any time.

Cookies

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

vool.co.uk uses cookies for Google Analytics, for Pinterest, for a sharing plugin (making it easier for you to share our content on social media) and for your shopping cart in Woocommerce, to improve your experience online. We do not extract this data or use it in any other way.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

Your rights

You may unsubscribe from our newsletter at any time – we include a “manage preferences” and “unsubscribe” link at the bottom of every email we send through Mailchimp. If you are a customer, beyond the safe receipt of your order, we will store your information only for legal purposes such as tax and accounting, and only for the amount of time HMRC requires.

If you believe that any information we are holding on you is incorrect or incomplete, please  email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.